LMI Aerospace Specialist - IT Service Desk in St. Charles, Missouri
Summary: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. While performing all duties and responsibilities, the Specialist will at all times, model LMI values and principles and act in a manner consistent with the LMI Code of Business Conduct and Ethics.
Essential Duties & Responsibilities include the following. Other duties may be assigned:
Through the phone, email or walkups - provide technical assistance and support for incoming issues related to computer systems, software, and hardware.
Troubleshoot Desktop hardware, operating system and software application problems and escalate to appropriate IT staff
Research desktop related issues via WEB, product manuals and other methods
Install fixes on computers as needed
Receive and log incoming calls for users as needed
After Hours on call support
Follow up with users to ensure customer satisfaction and problem resolution
Track metrics to measure performance
Train computer users and clean up computers as necessary
Walk customer through problem-solving process
Document standard procedures in Knowledge base
Run reports to determine malfunctions that continue to occur
Maintain compliance with desktop software licenses
Ensure all software is appropriately licensed prior to installation
Notify IT Management and remove any user installed software that has not been approved by IT Management
Assist with other IT related issues and other duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical Degree is preferred
Specific Job Skills:
Proficient in Microsoft Office
Knowledge of Microsoft desktop OS
Ability to easily identify and resolve problems
Behavior/Work Management Skills:
Ability to maintain confidentiality
Excellent interpersonal and customer service skills
Eager to learn and adapt to different technologies
Ability to identify and resolve problems
Organizational and prioritizing skills
Willingness to work in a high stress and constantly changing environment
Able to work in a team based participative environment
Physical Requirements: The employee must able to sit for extended periods of time with periodic breaks. Employee may frequently stand, stoop and/or walk as well as lift and /or move up to 40 pounds. The employee also must have the ability to remain calm under pressure and stress.
Work Environment: The employee will normally work in an office and shop environment. The noise level in the work environment ranges from quiet to moderate. The employee will be required to wear Personal Protective Equipment (PPE) when working on the shop floor.
Special Requirement: The employee may be required to work extended hours, including evenings and weekends, if necessary to meet deadlines.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.
LMI is an equal employment opportunity employer. Consistent with applicable law, LMI provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, LMI will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for LMI‘s Human Resources Department. LMI will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.
LMI is an E-Verify Employer.
LMI is an Equal Employment Opportunity/Affirmative Action/Disability/Veterans Employer
LMI is a world-class leader in designing, building and manufacturing aerospace structures, systems and components for commercial, business and regional, and military aerospace customers. We employ more than 2,000 engineering, manufacturing and testing experts in 19 locations throughout the United States, Mexico, and Sri Lanka. Our integrated team approach and full life cycle of capabilities enable our employees to take advantage of a wide range of opportunities for career growth within our organization.