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ST CHARLES COMMUNITY COLLEGE Tier 2 Technical Support Analyst in St. Charles, Missouri

less thanp>St. Charles Community College is located just west of St. Louis, nestled in the heart of growing St. Charles County. Established in 1986, SCC is a public, comprehensive two-year community college offering associate degrees and certificate programs in the arts, business, sciences and career-technical fields. SCC also provides workforce training and community-based personal and professional development as well as cultural, recreational and entertainment opportunities.less than/p>less thanp>iless than/p>less thanp>We are seeking ailess thanstrong>full-time Tier 2 Technical Support Analystiless than/strong>who will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events, and provide other high-level instructional and technical support for the academic and community functions of the College on the main campus and off-site location(s).less than/p>less thanp>iless than/p>less thanp>less thanstrong>ESSENTIAL DUTIES AND RESPONSIBILITIESiless than/strong>include the following. Other duties may be assigned:less than/p>less thanul>less thanli>Meets with users and determine specifications and network configurations needed for new and existing software. Provides instructional and technical support to staff, faculty, and students for computers, AV needs, and printing and other miscellaneous hardware and software.less than/li>less thanli>Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues. Deploys images and reviews special policies or permissions that need to be setup. Works directly with the user to resolve computer and network support needs. Verifies software license information. Analyzes software to determine if installation will be on a network or standalone.less than/li>less thanli>Sets up, troubleshoots printers, scanners, fax/copiers, and ensures connectivity to the network by proper configuration.less than/li>less thanli>Creates system documentation for our records and create any needed user documentation. Documents technical procedures for reporting and training. Trains technology support staff, as needed.less than/li>less thanli>Performs testing of software on new operating systems. Sets up a testing environment with the requested software to ensure software will run properly. Researches and recommends new versions of software or other compatible software for the user.less than/li>less thanli>Trainer for Technology Support Technician's Level I.less than/li>less thanli>Provides basic audio/visual equipment maintenance. Sets up audio/visual equipment such as video camera, audio amplifiers, and computers, along with slide, video and overhead projectors. Assists with the operation and maintenance of interactive video classrooms. Duplicates video materials. Videotape campus activities.less than/li>less thanli>Provides media instruction for faculty, staff and community. Provides recommendations concerning instructional material (e.g. replacement or new audio/visual equipment) to the AV Project Coordinator or Director of Technology Support.less than/li>less thanli>Operates audio/visual equipment, including projectors, recorders, satellite dishes, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer. Installs projectors including pulling cable, and other miscellaneous functions.less than/li>less thanli>Administers all video production activities for SCC including planning, shooting and editing all video productions. Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)less than/li>less thanli>Complies with IT procedure for reporting child pornography on SCC equipment.less than/li>less than/ul>less thanp>iless than/p>less thanp>less thanstrong>SUPERVISORY RESPON