MasterCard Analyst, Network Operations (Shift work required) in St. Louis, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Analyst, Network Operations (Shift work required)
Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).
Serve as focal point for customer issues, concerns and requests for enhancements
Capture detailed and accurate information about issues, concerns, and enhancements
Collaborate with others in support of products, processes and problem resolution
Simulate or recreate user issues to resolve operating difficulties
Requires general supervision; decisions and actions are based on established procedures and assigned tasks
Basic college education or equivalent work experience with emphasis in business, finance or information technology
Knowledge / Experience Required:
Customer service experience
Good Interpersonal skills
Basic computer skills (Mainframe, Microsoft Office, Xmatters)
Effective written and verbal communication skills
Ability to organize and prioritize tasks based on current business needs
Business dress code will be required from time to time
12-hour shifts. Hours: 7am-7pm Thursday - Saturday and every other Wednesday.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact email@example.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-69289