MasterCard Analyst, Network Operations (Shift work required) in St. Louis, Missouri

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Analyst, Network Operations (Shift work required)

Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).

Major Accountabilities:

Serve as focal point for customer issues, concerns and requests for enhancements

Capture detailed and accurate information about issues, concerns, and enhancements

Collaborate with others in support of products, processes and problem resolution

Simulate or recreate user issues to resolve operating difficulties

Requires general supervision; decisions and actions are based on established procedures and assigned tasks

Education:

Basic college education or equivalent work experience with emphasis in business, finance or information technology

Knowledge / Experience Required:

Customer service experience

Troubleshooting experience

Skills/ Abilities:

Good Interpersonal skills

Basic computer skills (Mainframe, Microsoft Office, Xmatters)

Effective written and verbal communication skills

Ability to organize and prioritize tasks based on current business needs

Work Conditions:

Business dress code will be required from time to time

12-hour shifts. Hours: 7am-7pm Thursday - Saturday and every other Wednesday.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-69289