Missouri Manufacturing Jobs

Jobs.mo.gov mobile logo

Job Information

Equifax, Inc. Client Support Specialist, Employer Services - EQUIGLOBALJ00119833ENGLOBAL in St. Louis, Missouri

The Client Support Specialist is an Account Executive partner that provides account analysis, complex issue resolution, quality enhancement, subject matter expertise, and back up coverage for designated client base and service line. The position is critical for revenue retention and growth. The position requires high output, strong analytical ability, good relationship building skills, and extensive internal business process knowledge.Who is Equifax?At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.We work to help create seamless and positive experiences during lifes pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.The Perks of being an Equifax Employee?We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.Grow at your own pace through online courses at Learning @ Equifax.What You'll Do: Perform proactive quality account audits/analysis for assigned verticalInterface with clients and Workforce Solutions staff on customer survey results to identify key indicators of satisfaction, obtain voice of client, troubleshoot, and facilitate resolutionsLead client calls and liaison for Account Executives in regards to educational workshops, interface training opportunities and issue resolutionManage and evaluate client escalations to report on results, trends, progress, and make recommendationsDevelop client action plans in partnership with the Account Executives and manage to completionQualifications:Bachelors degree preferred, preferably in business or related field, or equivalent, relevant work experience2 years account management exposure or client administration experience preferredUnderstanding and practical use of various programs like Salesforce, UCX Portal, WebManager, Client Infobase, G Suite.Extra Points for any of the Following:Ability to dissect complex issues, identify root causes, and recommend solutionsGood presentation ability and comfort level with senior management levelsAbility to build strong relationships in a collaborative effortSuccess Attributes of an Equifax employee; does this describe you?AccountabilityBraveryCuriosityCollaborationThink and act differentlyTrustOwnershipDecide-Execute-ShipWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If this sounds like somewhere you want to work, dont delay, apply today - were looking for you!Primary Location:USA-St. Louis-2330 BallUSA-St. Louis-Rider TrailFunction:Function - Sales SupportSchedule:Full timeEqual Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity