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Washington University of St. Louis Digital Adoption Lead (ISG) - Washington University Information Technology - 51112 in St. Louis, Missouri

Job Type/Schedule This position is full-time and works approximately 40 hours per week. The ability to work on call is required. Department Name/Job Location This position is in the Department of Washington University Information Technology. This position is for the Danforth Campus. The ability to travel to on- and off-campus locations is required. Essential Functions POSITION SUMMARY: This position is responsible for the digital adoption of HR and Financial systems by designing, maintaining and delivering in-system guidance and self-help website to insure a seamless user experience. PRIMARY DUTIES AND RESPONSIBILITIES: 1. Design and execute digital adoption strategy across HR and Financial systems. 2. Design, maintain and deliver Workday instructions through in-system help and self-help websites for WashU customers. 3. Collaborate with various internal and external teams and departments to assess opportunities to leverage new Workday functionality, align with policies and procedures, and update in-system help accordingly. 4. Partner with Change Management Lead to analyze and track new Workday releases to determine need for system help updates and key points to include in messaging. 5. Manage the business relationship and troubleshooting processes with in-system help vendors. 6. Respond to ad-hoc requests for Workday in-system help inquiries. Assess need and, if appropriate, deliver ad-hoc system help. 7. Monitor in-system guidance analytics and website analytics to identify trends. 8. Perform other duties as assigned. Required Qualifications * Bachelor’s degree in a related field. * One to two years in digital adoption platforms or self-help system support tools. Preferred Qualifications * Experience with Workday. * Experience in higher education. * Proficiency in Digital Adoption Platform software, such as WhatFix, WordPress, Funnelback, CampaignMonitor, Dynamic 365, and SiteImprove. * Cross-platform technical proficiency in Workday. * Policy knowledge/interpretation. * Experience supporting all standard office productivity applications and computing platforms in an enterprise environment. * Ability to understand, be accountable, and complete assigned tasks associated with projects, such as system upgrades, system integration, and system administration. * Strong customer service skills, including written and verbal communication skills. * Ability to prioritize work load to appropriately respond to customer needs and demands. Salary Range Base pay commensurate with experience. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits This position is eligible for full-time benefits. Please click the following link to view a summary of benefits: https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7. EOE Statement Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status. Job Title: Digital Adoption Lead (ISG) - Washington University Information Technology - 51112 Job ID: 51112 Location: Danforth - Main Campus Full/Part Time: Full-Time Regular/Temporary: Regular