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Service Source Digital Production Manager in St Louis, Missouri

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Responsible for providing all support services and deliverables required to support the Records Management Program by performing initial receiving and preparation for document digitization, validating records cataloging and storage post digitization, digitization management throughout document scanning and image management. Plans, directs, and supports implementation of enterprise-wide effort to digitize all agency analog (paper, maps, aerial film, microfiche, hardcopy film) records as mandated by the National Archives and Records Administration (NARA)-Office of Management and Budget (OMB) Memorandum M-19-21, Transition to Electronic Records.

Primary Duties

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

  • Independently plans, directs, and prioritizes multiple projects and tasks to meet the goals of the records management program, and other deadlines as they arise.

  • Supervises personnel and leads the digitization production unit daily operations by coordinating and overseeing all aspects of the digitization process: coordinates production assignments, job lay out, inventory control, and operations to meet contractual obligations, including all SOW and SDS performance thresholds.

  • Works closely with the customer records management leads to determine the most effective and efficient solutions for digitization i.e. NARA standards.

  • Oversees the handling and storage of materials being digitized – often unique, fragile primary source materials in accordance with standards and ensures digitized products meet set standards of quality, reliability, and performance.

  • Performs other related duties as assigned.

    Additional Responsibilities

  • Enforce internal and external quality requirements to ensure products/services meet agency expectations. Tracks digitization process and provides weekly reports.

  • Apply experienced knowledge and understanding of digitization/scanning procedures to execute the digitization of analog records. Apply knowledge and understanding of quality control processes, standards, and procedures to implement multi-layered quality control methods.

  • Troubleshoots and problem-solves to achieve highest quality and efficiency. Ability to interpret, and apply specific policy and guidelines associated with Digitization/scanning operations for scanning and storing a variety of information.

  • Apply knowledge and understanding of the use, and operation of complex, high speed scanning equipment.

  • Recognize, identify, and/or distinguish the differences between specific artifacts, and to process them appropriately.

  • Shall follow federal guidelines for digitization, the PWS and all priorities set by the agency records management program manager (Customer).

  • In-process production quality assurance, quality control finished products, and transfer to record box(es), while maintaining clean safe work areas throughout the workday.

  • Plan, coordinate, train, motivate, monitor, and evaluate performance of employees. Assist in implementing rehabilitation plans of assigned employees. Write employee counseling reports as needed. Coordinate with Rehabilitation Counselor to solve behavior/attendance issues.

  • Participate in the employee evaluation process and other meetings pertaining to employee goals and objectives. Provide input as needed.

    Qualifications: Education, Experience, and Certification(s )

  • BS/BA in Business Administration or related Information Technology (it) field with at least 6 years’ experience with document imaging software technology.

  • Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.

    Knowledge, Skills, and Abilities

  • Must be able to work well with people internally and externally at all levels of the organization.

  • Written and verbal communication, and leadership skills.

  • Problem-solving, documentation and reporting skills.

  • Basic computer and math skills to calibrate and measure specifications.

  • Ability to read scalability standards for maps and charts.

  • Up-to-date knowledge of Federal and industry standards and best practices.

  • Experience using Digitization or other MS Word, Excel, and analytics software.

  • IBML equipment specific software – SOFTTRAC SCAN and DOCNETICS SUITE

  • MS Office Suite (Word, PowerPoint, Excel, etc.)

  • Cisco Jabber, etc.

  • Exceptional customer service and verbal communication skills.

  • Detail-oriented and able to carry out work with the highest levels of accuracy.

  • Ability to work with materials that may contain allergens, dust, mildew, or inactive mold when provided with proper safety equipment (masks, gloves, etc.).

  • Ability to operate digitization equipment and perform repetitive tasks for extended periods of time.

    Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee’s duties include standing, walking, lifting, and bending for long periods of time. The employee will regularly lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually loud. Proper safety equipment (masks, gloves, etc.) may be required if materials which are handled contain allergens, dust, mildew, or inactive mold.

What We Offer - for eligible employees benefits may includeBecause ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

  • Health coverage for you and your family through Medical, Dental, and Vision plans

  • Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

  • A 403(b)-retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

  • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

  • To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program and Tuition Assistance

  • A generous paid time off program in which the benefits increase based on your tenure with the company

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

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