Enterprise Holdings Engineer 1, Software in St. Louis, Missouri
Enterprise Holdings, operating the National, Enterprise, and Alamo car rental brands is looking for an Engineer 1, Software to join our amazing Information Technology team! Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America.
Enterprise Holdings is powered by technology, and IT is a critical area of the business. As a diverse team of idea enablers and problem-solvers, our innovative IT professionals design, develop and drive the tech that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a team that creates and delivers powerful technical solutions for our branch locations and employees across the world with the resources and support to develop in a variety of career paths.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Come grow with Enterprise CarShare!
CarShare enables our members to enjoy a fully automated rental experience both internationally and domestically. The CarShare division operates in the United Kingdom, Canada, and is offered throughout the United States for university campuses, businesses and government agencies. CarShare rentals can be made by the hour, day or week using the Enterprise CarShare Mobile Application or Website. We also offer booking capabilities through third party applications.
The CarShare IT solution team is responsible for designing, developing, and supporting the products and capabilities that make car sharing possible at Enterprise. Key areas of focus include in-car technologies linked via cellular data networks (telematics) along with systems that enable member on-boarding, reservation and availability, pricing and billing functionality. Additionally, consumer facing web sites and mobile application are critical to the model. As a technology team goes, we utilize a little bit of everything set in a challenging, fun and exciting environment.
This Engineer 1 position will be responsible for maintaining a deep technical knowledge and understanding of our telematics solutions and the software programs it integrates with. This role will work on a variety of environments including telematics hardware, Java and PHP applications. You will also help to establish and maintain a quality support process for these solutions in order to promote a collaborative partnership with our stakeholders and assist in solving problems as timely as possible.
Investigates, diagnoses, and resolves complex telematics issues without known solutions; may make recommendations and define action plans.
Contributes to engineering efforts focused on telematics communication between our reservation software platforms and the fleet of CarShare vehicles
Supports efforts to identify and eliminate the root cause of issues
Tracks, diagnoses, replicates, troubleshoots, and resolves escalated (Tier2/3) issues involving the end user computing environment and possible software or vehicle issues.
Provides informal training to other teams that support the technology
Develops and enhances elements of technology for Java and PHP applications; may assist with the design
Tests, researches and investigates the effectiveness of elements of in-car hardware technology
Implements, operates and maintains elements of in-car hardware technology
Maintains documentation for elements of technology
Maintains established service level agreements to meet customer expectations and quality standards.
Provides on-call support for telematics solutions and software programs it integrates with
Protects our customers, our employees, and our brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures.
Equal Opportunity Employer/Disability/Veterans
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
1 or more years of related experience
Knowledge of and experience with object-oriented programming
Good troubleshooting and problem-solving skills
Strong teamwork abilities in a collaborative environment
Strong verbal and written communication skills
object-oriented development experience
Must demonstrate strong written and verbal communication skills, and comfort presenting in front of an audience
Strong problem-solving skills
Excellent attention to detail
Must be committed to incorporating security into all decisions and daily job responsibilities
Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
Professional development experience using Java and/or PHP
Comfort/Exposure/Experience with Automotive technologies