Energizer Engineer II, Service Desk, EUC in St. Louis, Missouri
This is Energizer
At Energizer Holdings, we are passionate about bringing our brands and products to the world better than anyone else. It’s our passion and drive that makes us proud stewards of iconic brands including AC/Pro, Armor All, Energizer, Rayovac and STP, part of our broad portfolio of products that millions of consumers know, trust, and rely on every day.
When you come to work here, you’ll quickly see that we love what we do, we care about each other, and we continuously learn and improve to meet the needs of our customers and consumers around the world.
We have talented colleagues around the world with varied skillsets, backgrounds and experiences, and we embrace this diversity because it’s a big part of what helps us deliver results to grow the company. Whatever your specialty, you'll find that excelling at Energizer provides opportunities to grow in ways you never expected.
Come join our team!
This position is a key member of the Global Information Technology Infrastructure team responsible for delivering IT services within the end-user computing environment and providing technical assistance to business users. This position is also accountable for triaging end user issues, as well as resolution of IT assets and office automation issues, including PCs, printers, mobile devices and networks. Reviews calls prior to providing second level support. Assists with small project implementation.
Respond to requests for technical assistance in person, via phone, electronically or otherwise
Diagnose and resolve technical hardware and software issues with a 90% first-touch resolution SLA
Research questions using available information resources, knowledge base articles, training documentation, and other forums
Advise Energizer Colleagues on hardware/software acquisitions, account creations, mobile devices and other system/resource access via Share Point Workflows and Info path generated request forms
Update existing and create new support documentation for communication to global support personnel via custom Share Point knowledge base
Follow standard help desk procedures and best practices in arriving at issue resolution
Log all help desk interactions and maintain communication logs in ticketing system
Install, configure, and troubleshoot all approved software as per Energizer guidelines
Escalation of specific issues to appropriate teams while maintaining visibility as per escalation matrix
Identify and escalate situations requiring urgent attention through use of on-call list, team leads, local site coordinators and other appropriate resources
Track and route problems and requests through to completion, providing timely updates when applicable
Stays current with system information, changes, updates, software versions and escalation routing practices
Maintains integrity of energizer’s active directory system.
Other Duties and Responsibilities
Shipping, receiving, and inventory control of loaner equipment
Contributions to the continuous improvement of processes pertaining to the delivery of superior customer service
Miscellaneous daily and nightly projects as assigned
Provide check lists and issue documentation of high level outages to appropriate parties
Required Skills and Experience
High School diploma or A+ certification
6+ months of experience with Active Directory
Three or more years of experience in related areas, or equivalent education
Knowledge of desktop end-user technologies, including PCs, iOS, Android, Windows Phone, and Windows
Experience supporting office automation software and tools including MS Office
Desire to stay abreast of best practices and technologies that affect the business and ability to retain new skills
Advanced problem solving skills and the ability to develop creative solutions proactively
Demonstrated ability to multi-task
Excellent written and oral communications skills, including ability to document issues and resolutions
Excellent interpersonal skills and customer focus with ability to work collaboratively and deliver high-quality outcomes for IT and non-IT colleagues
Team player with ability to work independently in a distributed work environment with flexibility to handle on-call responsibilities and with no direct supervision.
Preferred Skills and Experience
Experience with large multi-national consumer products company
Multi-lingual, with proficiency in English and local languages
Working Relationships & Environment
Department Administrative Assistants
Business Leadership, including site senior leadership
Other team Site Technicians
Business IT Site Coordinators
Global IT Team
Physical requirements: 80%
Exposure to health risks or conditions that may require the use of Personal Protective Equipment in plant environments.
An Offer to Grow On
Come join us!
Energizer offers a competitive total rewards package which includes a range of health, wellness and retirement savings coverage, paid time off and holidays, and many opportunities to learn, develop and grow. At Energizer, you’ll have the opportunity to contribute and make an impact every single day.
Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.