Penn National Gaming Infrastructure Administrator in St. Louis, Missouri


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Hollywood Casino St. Louis is currently hiring a talented IT Systems Administrator.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provides specialized technical problem solving and problem resolution skills.

  • Works with management to resolve complex business, computer system and data communication problems.

  • Installs, upgrades and maintains gaming hardware & software products.

  • Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.

  • Administers and controls updates/changes to production programs, files and databases.

  • Recommends application design changes to management to maximize resources.

  • Plans, schedules and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.

  • Provides first- or second-level problem determination/isolation and recovery support for Host Platform computer systems.

  • Analyzes and recommends tools and service aids for system/network operation and problem determination. Reports results from technical research, system performance reports and problem resolutions to upper-management.

  • Collects and analyzes system data for quality assurance of technical design and optimum system performance. Adjusts system parameters to achieve peak system performance.

  • Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.

  • Assists in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements. Assists in planning by communicating with project / product teams, clients and vendors.

  • Effectively contributes to the engineering process and roles as outlined in the HIT Hollywood project management methodologies.

  • Recommends changes for improved system implementations/modifications.

  • Practices, and adheres to system management criteria and policies and procedures.

  • Ensures established enterprise standards are followed and enforced during system implementations.

  • Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.

  • Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.

  • Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.

  • Builds knowledge of products and direction through vendor interaction.

  • Appropriately leverages vendor resources to efficiently resolve issues.

  • Demonstrates an understanding of and ability to execute on Project Management principles, life-cycle, and knowledge areas.

  • Demonstrates an understanding of Continuous Improvement and LEAN theories with the ability to execute solutions

  • Represents property interests on, and locally deploys, enterprise solutions

  • Champions local innovations and solutions to meet local business drivers within the framework of acceptable standards

  • Serves as primary property support during pre-determined emergency phone coverage hours

To be successful in this position it will require the following skill set

  • Bachelor's degree in a computer science-related field or equivalent experience in a multiple Host Platform technical support environment.

  • Previous experience with Oasis Casino Management System is preferred

  • Networking administration a plus

  • Technical Certifications highly recommended. 5+ years’ work experience in a technical support environment, supporting multiple high-end computer systems.

  • Comprehensive understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.

  • Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

  • Must be able to obtain a Gaming license through the Missouri Gaming Commission.

  • Experience administering an AS400 with an emphasis on Agilysys software is preferred.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-52834

Casino Property Hollywood Casino St. Louis

Position Type Regular Full-Time