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TKC Holdings IT Support Analyst in ST. LOUIS, Missouri

Are you looking for a career with premium benefits and the potential for growth? ​

At TKC Holdings, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. ​

The Keefe Group IT Support Analyst will support and train KCN customers on the use of KCN-developed Technology Solutions.


  • Create tickets based on customer requests via phone, email or in person.

  • Troubleshoot or repair all hardware, software utilized within the company.

  • Follow up on outstanding requests and ensure timely resolution.

  • Resolve any escalated tickets from Tier 1 and Tier 2 technicians.

  • Manage and monitor internal assets to ensure accurate inventory records.

  • Create and maintain up to date documentation for processes and systems.

  • Review and assist Tier 1 & 2 technicians with documentation.

  • Assist Tier 1 & 2 technicians with live troubleshooting.

  • Analyze existing systems and make proactive recommendations for


  • Train users on any new system(s) introduced to the company.

  • Configure computer systems according to company policy.

  • Evaluate new product versions and recommend an upgrade schedule.

  • Perform backups, restores of computers and company issued mobile devices.

  • Administration of large scale systems / user portals

  • Maintain servers and PC images used strictly by the service desk.

  • Coordinate equipment swaps, returns and loans.

  • Coordinate new unit openings to meet the needs laid out for IT services and


Other duties may be added and/or assigned as needed

  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

  • Ability to work in a correctional environment

  • Ability to define problems and resolve them quickly

  • Must be a self-starter who can work well with people at all levels both in and out of KCN Organization and the correctional facility in a professional manner

  • Excellent organizational skills

  • Familiarity with computers (including Microsoft Office programs)

  • Must qualify for, and maintain, correctional facility security clearance

  • Ability to successfully pass pre-employment (post offer) Company or Facility background check, credit check, motor vehicle record check and drug screening

TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees. TKC offers a variety of medical plans with prescription coverage, vision, dental, life insurance, short term and long term disability and many more benefits that can be selected to create the right package for you. TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Requisition ID: 2021-3537

Company: TKC Holdings Inc. - 894SJ

External Company URL: https://www.keefegroup.com/

Street: 1260 ANDES BLVD

Telecommute: No