IBM Network Operations- RTP, NC or Austin, TX in St Louis, Missouri

Job Description

At IBM Global Technology Services, we are the women and men who design, build and run the foundational systems the world relies on. While companies strive to realize the many benefits of cloud computing, they encounter complexity in seamlessly integrating traditional on-premises systems with cloud-based systems in a secure and efficient manner. IBM Global Technology Services (GTS) is expanding its proven excellence in hybrid cloud networking to develop a new Network as a Services solution to help lead clients through this journey.

As a member of our network operations team, you will be responsible to ensure stable and reliable network services for our Network as a Service offerings. Your job duties will include:

  • Help maintain ISP network services (e.g access products, service networks, and core network).

  • Day-to-day network performance monitoring

  • Softwware troubleshooting and fault analysis; hardware troubleshooting and repair

  • Trouble Ticket generation and response; carrier interface and escalations

  • Deployment and maintenance of network monitoring, analysis and reporting tools in a Linux/Unix environment

  • Application of configuration changes via our change control systems and processes

  • Installation of network hardware and software

  • Participate in a 24x7 call-out rotation

Required Technical and Professional Expertise

You should have 3 years + experience in the following areas:

  • Experience of working on network equipment in an ISP or large NOC, a complex delivery platform, or something equivalent

  • Good understanding of the following technologies:

  • IP Protocols (ICMP, UDP, TCP)

  • IP filtering and firewalling (such as iptables)

  • VLANs, and VPNs

  • Able to work in and install/maintain software in a Linux/UNIX environment

  • Able to analyze problems and conduct effective fault diagnosis

  • Clear communicator (written and verbal)

  • Capable of prioritizing and managing your own workload

  • A basic working knowledge of deployment automation software, such as Chef or Puppet

Preferred Tech and Prof Experience

Technical knowledge on:

  • Chef or Ansible

  • Jenkins

  • Git

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.