Aerotek Online Support Representative- REMOTE in St. Louis, Missouri
Supporting individual consumers who are having issues with their website. This is the Digital Tool Support Team.
This person will be handling calls, emails and chats to assist dealers with password resets, and other basic troubleshooting when it comes to the website.
Auto Response is received when a customer reaches out
Customer Service role for the website - Previous IT experience is not needed and is not even remotely required.
Password resets and entering tickets into Tickets. They will have exposure to IT if they want to pursue a career in IT.
Calls and emails from dealers and internal customers
2-3 reps on the phones, other 2-3 assigned to chat feature. Skype or teams. Navigation questions around the website. Rotate between calls and emails. Take information and follow up via email or phone call. Always follow up from email unless they request phone call.
Seek out work, when things are slow.
Customer Service, Online customer service
Top Skills Details:
Customer Service -
Bachelors Degree - Not Required Preferred
Work from Home customer service
Additional Skills & Qualifications:
min 2-3 years of customer service experience
Previous phone experience preferred
Previous remote work experience
Good Problem Solving skills
With this being a work from home position, we need to make sure each candidate has reliable internet and a distraction free environment. Looking for self motivated individuals who will thrive in a work from home environment, be proactive and reach out and as for help when they need it.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.