Nestle Senior Unified Communications Specialist in St. Louis, Missouri

We are Nestl s GLOBE Team a global IS/IT function based in St. Louis, Missouri with operations strategically positioned in the locations of our different Nestl businesses across the U.S. We re driven by agility to provide the most effective and efficient level of technical service. Together, we are the largest SAP implementation in the world, and with operations in 191 countries, our systems and opportunities are excitingly complex. It is about thinking big.

As the Senior Unified Communications Specialist, you are responsible for supporting the planning, coordination and management of Unified Communications Solutions project activities. This includes developing plans and budgets and coordinating multiple vendors. It also includes leading project teams in a matrix organization and vendors to accomplish and report status on project and sustain activities and to ensure results meet negotiated customer expectations and adhere to internal standards and strategies. You will provide expertise in unified communication- Video and Telephony infrastructure.

We re a global organization known widely as a Best Place to Work . Our culture continuously dares us to stand taller and ask what s next? Are you up to the dare?

Primary Responsibilities

  • Provide senior level expertise with existing Voice networks in the current production environment as well as applications such as IVR, call centers, video-conferencing. Oversee the integration of telephony hardware and network services.

  • Assist where needed to support end user with all Telecom issues/concerns as well as provide escalation point for Customer Care team to ensure expedient issue resolution. Interface with Vendors to support ticket resolution.

  • Proactively stay current with emerging unified communications technologies, such as Skype for Business Enterprise Voice. Adhere to established voice networking policies, procedures, and best practices.

  • Coordinate vendors in the delivery of unified communications projects. Lead the effort in designing and implementing cost-effective and efficient voice solutions. Adhere to and embody Project Management best practices for managing timelines, status communications, scope, and budget.

Qualifications

Basic Qualifications (Minimum):

Education:

  • Bachelor s degree or equivalent work experience

Experience:

  • 5 or more years of experience with Telecom, Telephony, OR Unified Communications

  • Working experience in Project Management or Project Coordinating

  • Working Experience with Call Center OR Contact Center solutions is preferred.

To our veterans and separated service members you re at the forefront of our minds as we recruit top talent to join Nestl . The skills you ve gained while serving our country, such as adaptability, agility, and leadership, are much like the skills that will make you successful in this role. We hope you ll consider sharing in our mission you ll join a cohort of others who have chosen to call Nestl home.

The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Category: IT, Nestle Globe