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IBM ServiceNow Certified Architect in St Louis, Missouri


As an IBM ServiceNow Certified Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Your Role and Responsibilities

The ServiceNow Certified Architect will be responsible for providing the overall guidance and structure for creating and maintaining the designs for the main services of the company ensuring the required business outcomes are delivered. The position involves management of a small team of Technical Architects. All designs created by the team should align to the architecture principles of ServiceNow and should be reusable, reliable and adaptive. The role also will provide a technical gateway between the initial designs agreed in the sales conversations through to the delivery cycles with the project managers, business analysts, solution architects and developers.

This role involves being an expert techno-functional leader, guiding customers through the most complex and demanding ServiceNow implementations. The ServiceNow Master Architect will support a broad range of functional areas, including stakeholder management, handling deliverable development, data management and the creation of weekly presentations. You will work directly with internal stakeholders and manage their requirements as well.

After a period of time, the candidate will be recognized as a IBM ServiceNow solutions Subject Matter Expert with a strong focus on Architectural consulting and transformational vendor based projects in the domain of digitization. The candidate must be a quick learner to become knowledgeable in the trends and directions of various open ISV areas such as ITSM, ITOM, ITBM, ITAM, HR, Security, and GBS practices.

Based on the Market trends and client needs, candidate must be able to translate these needs into opportunities for the ServiceNow. To accomplish this goal, he / she must:

  • Act as the subject matter expert to all matters relating to ServiceNow solutions

  • Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow

  • Play a key role in the sales cycle by delivering value to solution, designing solution architecture preparing presentations to clients and / or demos

  • Proactively bring thought leadership and business outlook to effectively address client issues/demands related to ServiceNow solutions

  • Provide technical guidance and Management of ServiceNow project delivery

  • Act as platform owner and architect for large scale implementations

  • Support ServiceNow solution designing (HLD, LLD, Estimations, Timelines, Resource Load) for ongoing RFPs

  • Handle large scale ServiceNow implementations, People Management and customer communication

Required Technical and Professional Expertise

  • Overall 10+ years of experience in IT Service Management, project handling, process & ServiceNow technical consulting and platform implementation.

  • Around 5+ years of experience in implementing ServiceNow platform.

  • Played global SME role for various solutions (CMDB, HRSD etc) for different ServiceNow practices.

  • Part of Centre of Excellence (COE) responsible to build enterprise product capabilities.

  • Experience in developing technical solutions for clients and collaborating across business units

  • Demonstrated effective communication skills

  • Demonstrated teamwork including assigning and tracking work to more junior employees

  • Self-motivated

  • Aptitude to learn and apply knowledge quickly

Preferred Technical and Professional Expertise

  • Experience in JavaScript, Web Services, AJAX, XML/JSON

  • Experience in implementing ServiceNow processes and functions

  • Experience with IT Service Management and related tools

  • Web applications, networks, protocols and email (SMTP, POP3)

  • Experience in ServiceNow integration projects with external system of record applications (EX : WORKDAY, SAP , 3rd party ticketing tools, Procurement systems etc )

  • Experience in leading ServiceNow platform upgrade projects Certified Implementation Specialist - ITSM

  • Certified Implementation Specialist – Any module

  • ITIL V4 certified

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.