VF Corporation The North Face Floor Supervisor (St. Louis Galleria 529 St. Louis, MO) in St Louis, Missouri
What You Will Do
The Lead Guide will direct, develop and motivate a team of brand advocates, ensuring a consistent best in class customer experience that aligns with our brand purpose and values. The Lead Guide partners with the Store Manager and Assistant Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards. You will assume an active role in your own cross functional development through the brand’s quarterly DOR rotations and Module- Based Leadership Training Program.
How You Will Make A Difference
Brand Experience/Customer Experience: Coaches and develops staff to exceed individual and store productivity goals; coaches and develops staff to provide exceptional customer service by building a loyal customer base, understanding customer needs and engaging customers in conversation around The North Face products, activities and local community; acts as a Customer Experience Coach (Manager on Duty) and supervises floor coverage and activities, including opening and closing store as scheduled; achieves individual productivitygoals.
TrainingandCoachingTeam:in partnership withStoreManager, provides the leadership to ensure thorough training and ongoing development of store staff in customer engagement, product and activity based knowledge and all company programs, policies and procedures; monitor and maintain compliance of all company policies and procedures and communicate/educate all team members; fosters an environment of development and accountability
Operations: Supports the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reports; assists in the creation and maintenance of positive employee relations through building, developing, and leading a quality store team
Visual Merchandising: partners with the Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies;ensuresmerchandiseonsellingfloorisreplenishedappropriately.
Loss Prevention, Safety, and Compliance: Partners with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives. Protects company assets. Ensures compliance with company safety, security, and shrink avoidance policies and programs. Partners with Loss Prevention partners to identify trends and translate strategies into action to meet district and company shrink goals. Reacts quickly to all customer and employee injuries and partners with Store Manager, District Manager and Human Resourcesimmediately.
Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand. Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas ofothers .
What You Bring
1ormoreyear(s)ofstore managementexperienceinafast-paced, highly engaging retail environment
High School Diploma or GED
Proven ability to meet and exceed salesresults
Proven ability to meet business goals by driving results through storeteam
Willingness and desire to learn and to share knowledge of product, local community, experiences and activities relevant to the store’s customer base
Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building
Regularly interacts with the public in an often crowded and noisy interactivestore environment
Excellent verbal and writtenskills
Excellent decision making ability in a fast-pacedenvironment
Detail orientated and excellent organizationskills
Proficient computer skills including word processing, spreadsheets, and softwareprograms
Proven ability in leading the delivery of a high level of customer service in a retailenvironment
While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to stand; walk; use hands andfingerstohandleandfeelobjects,tools, orcontrols; andstoop,kneel,crouch, orcrawl.
The employee is occasionally required to climb and balance. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus
NEVER STOP EXPLORING™
VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.