Quest Diagnostics Rep Customer Svc I - Summit, MO req12297 in Summit, Missouri
Rep Customer Svc I - Summit, MO req12297
Schedule: Monday thru Friday 8-430 with once a month rotational Saturday
Under general supervision,
this position is responsible for communicating with facilities and/or clients
in order to obtain Attending Physician Statements in the most time efficient
manner possible. This position may also be accountable for preparing and distributing
request, assisting in the distribution of records to clients, reviewing
records, sorting and filing. This position may also be responsible maintaining
the basic level production and quality standards.
Responsible for communicating with facilities in order to obtain
Attending Physician Statements by taking and making phone calls.
Contacts the facility to confirm all the necessary information in
order to verify and/or status the request.
Handle case management and work with clients to solve any issues
Must thoroughly document all information received from the
facility and/or client and be able to troubleshoot errors as they occur.
May also be accountable for preparing and distributing requests,
assisting in the distribution of records to clients, reviewing records, sorting
High School diploma or equivalent.
Ability to work in a team environment
Type 25 wpm
Good communication skills
Basic computer skills
Good work attendance record
The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. While performing the duties of this job, the employee
is regularly required to communicate in person and on the telephone. The
employee is frequently required to use hands to finger, handle, or feel in
order to operate computer keyboard, office equipment and other essential tasks.
The employee is frequently required to sit, stand, walk, bend, stoop, crouch
and reach with hands and arms. This position infrequently lifts carries or
otherwise moves and positions objects weighing up to 25 pounds. The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. The noise level in the work environment is
Additional Duties and
responsibilities, as required by business necessity may be added, deleted or
changed at any time at the discretion of management, formally or informally,
either verbally or in writing.
Scheduling and shift
assignments and work location may be changed at any time, as required by
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.