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THE DOE RUN COMPANY Field Support Specialist in Viburnum, Missouri

less thanp>less than/p>less thanbr>less thanp>Are you looking to take the next step in your IT career? The Doe Run Company is seeking a Field Support Specialist to provide implementation and testing of workstation builds, designs and standards. The Specialist also provides oral, written, and onsite support to end users; implementation of user related moves/adds/changes and other system administration related to end users. This position is located in Viburnum, MO near the beautiful Mark Twain National Forest.less than/p>less thanbr>less thanp>less thanstrong>Responsibilities:less than/strong>less than/p>less thanbr>less thanul>less thanli>Troubleshoot and repair desktop hardware and software, smartphones, thin clients, and provide incident resolution documentation to end users and peers.less than/li>less thanbr>less thanli>Configure and deploy desktop, laptop, and printers.less than/li>less thanbr>less thanli>Document work within tracking systems following ITIL incident, problem, change, and configuration management procedures.less than/li>less thanbr>less thanli>Configure, troubleshoot, and maintain network devices including switches, routers, wireless access points, analog telephone systems, IP telephone systems, and software systems including wireless controllers, Cisco call manager, network monitoring tools and server systems.less than/li>less thanbr>less thanli>Other duties and responsibilities as assignedless than/li>less thanbr>less than/ul>less thanp>less thanstrong>Education and Experience:less than/strong>less than/p>less thanbr>less thanul>less thanli>1 to 3 years of experience in end user support in a corporate/manufacturing environment.less than/li>less thanbr>less thanli>Associates Degree in Information Systems/Networking/Computer Science or 2 years of experience in lieu of education.less than/li>less thanbr>less thanli>A Hardware/Software certification preferred.less than/li>less thanbr>less thanli>ITIL Foundations certification preferred.less than/li>less thanbr>less than/ul>less thanp>less thanstrong>Knowledge, Skills and Abilities:less than/strong>less than/p>less thanbr>less thanul>less thanli>Advanced computer skills -Microsoft Office (Excel, Word, etc.), and Microsoft Windows 10.less than/li>less thanbr>less thanli>Detailed knowledge of computer hardware and systems.less than/li>less thanbr>less thanli>Documentation of technical processes and creation of user-friendly instructions.less than/li>less thanbr>less thanli>Troubleshooting, incident and problem resolution experience regarding workstations, applications and local area network hardware.less than/li>less thanbr>less thanli>Knowledge of application setup on workstations.less than/li>less thanbr>less thanli>Must be willing to work 4 days in Viburnum trend.less than/li>less thanbr>less thanli>Willing to be on-call up to two weeks per month.less than/li>less thanbr>less than/ul>less thanp>less thanstrong>Work Environment and Physical Requirements:less than/strong>less than/p>less thanbr>less thanul>less thanli>Work is generally performed in a standard office setting, with frequent trips to operational sites (mines and offices) as required.less than/li>less thanbr>less thanli>Rarely required to be clean shaven and wear company provided PPE such as respirator, coveralls, gloves, hardhat and boots for smelting environment.less than/li>less thanbr>less thanli>Regularly required to sit for extended periods of time, and to talk and hear.less than/li>less thanbr>less thanli>Frequently required to stand, walk, and perform repetitive movement.less than/li>less thanbr>less thanli>Requires clarity of vision at 20 inches or less. May be required to lift up to 40 pounds.less than/li>less thanbr>less than/ul>less thanp>Based in St. Louis, The Doe Run Company is a privately held natural resources company and one of the largest integrated lead producers in the Western Hemisphere. Dedicated to environmentally responsible mineral and metal production, Doe Run has facilit